Terms of Use & Conditions

01Introduction and Acceptance of Terms

Welcome to KeyRiva (“KeyRiva”, “we”, “us” or “our”). These Terms of Use & Conditions (“Terms”) govern your access to and use of KeyRiva.com, including accounts, checkout facilities, software licenses, digital products, subscriptions, downloads, physical products, reseller facilities, support services and other features made available through the Website.

By accessing the Website, creating an account, submitting an order, purchasing a product, downloading or activating a product or otherwise using our services, you acknowledge that you have read, understood and agreed to these Terms together with our Privacy Policy, Refund Policy and applicable product-specific conditions.

Where applicable law provides rights that cannot lawfully be excluded or limited, nothing in these Terms is intended to restrict those rights.

02Definitions

Customer, User, You or Your means any individual, business, reseller or legal entity accessing or purchasing through KeyRiva.

Digital Product includes software license keys, activation codes, digital subscriptions, account-based products, downloadable software, digital entitlements, license files and other electronically delivered products.

License Key means a digital code or credential used to activate or access software according to applicable product terms.

Publisher / Software Vendor means the third-party owner, developer, manufacturer or licensor of relevant software.

Order means a purchase request submitted through KeyRiva.

Reseller means a customer purchasing products for permitted commercial resale or redistribution.

03Nature of KeyRiva's Business

KeyRiva operates an online software marketplace and store offering digital and, where specifically stated, physical software-related products.

Our catalogue may include operating systems, productivity applications, office software, antivirus and security products, server software, database products, development tools, design applications, utility software, subscriptions, license keys, combo packs and other professional or business software.

Products may be supplied as retail licenses, OEM licenses, digital keys, subscriptions, account-based entitlements, device-based licenses, activation codes, business or volume licensing where applicable, physical/DVD packages or another format clearly disclosed on the applicable product page.

04Independent Retailer & Third-Party Brands

Software, trademarks, logos, product names and other intellectual property belonging to third-party publishers remain the property of their respective owners.

References to third-party brands are used for legitimate product identification, compatibility and description purposes.

Unless expressly stated otherwise, KeyRiva does not represent itself as the publisher, manufacturer, official website or exclusive distributor of any third-party software publisher.

Customers remain responsible for complying with applicable End User License Agreements (“EULAs”) and publisher-specific licensing terms.

05Eligibility

By using KeyRiva or placing an order, you represent that you are legally competent to enter into a binding agreement under applicable law.

If purchasing on behalf of a business or organization, you represent that you possess authority to bind that entity.

You may not use KeyRiva for unlawful, fraudulent, infringing or otherwise unauthorized purposes.

06Customer Responsibility Before Purchase

Software licensing is product-specific. Before ordering, customers must carefully review the applicable product page and confirm suitability.

• Operating system and platform compatibility
• Software edition and version
• System requirements
• Number of permitted users or devices
• License and activation type
• Validity or subscription period
• Region restrictions where applicable
• Windows, Mac, mobile or server compatibility
• Digital key, subscription, account or physical delivery type

If uncertain about compatibility or licensing, customers are encouraged to contact KeyRiva before purchasing.

07Product Information & Website Accuracy

We make reasonable efforts to maintain accurate titles, descriptions, specifications, pricing and availability.

Software publishers may nevertheless change product names, interfaces, activation systems, requirements, features or support periods. Minor typographical, formatting or technical errors may also occasionally occur.

Where an obvious listing or pricing error occurs, KeyRiva may correct the error and, where necessary, cancel or seek confirmation of an affected order before fulfilment.

08Orders & Acceptance

Submitting an order does not by itself guarantee acceptance. Orders may be subject to payment confirmation, security checks, availability and fraud screening.

KeyRiva may reasonably decline or cancel an order before fulfilment because of payment failure, suspected fraud, inaccurate information, stock issues, obvious pricing errors, prohibited use, unusual purchasing activity or security concerns.

09Pricing

Prices displayed on KeyRiva may change from time to time. Different pricing may be available for retail customers, resellers, bulk purchasers, promotions, coupons or quantity-based purchases.

A customer is not automatically entitled to a promotional price introduced after an order has already been completed.

10Payments

Payments may be processed by independent banks, UPI providers, card networks, payment gateways or other third-party payment providers.

KeyRiva does not ordinarily receive or store complete card credentials where transactions are processed through an independent payment processor.

A debit appearing in a customer's account does not necessarily mean an order has been successfully confirmed if the payment provider reports the transaction as failed or pending.

11Payment Fraud & Unauthorized Transactions

Customers must only use payment methods they are legally authorized to use.

KeyRiva may hold or cancel transactions showing reasonable indications of fraud, identity misuse or unauthorized payment activity and may request reasonable verification before fulfilment.

This provision does not prevent a customer from raising a genuine payment dispute, chargeback or statutory complaint.

12Digital Delivery

Unless expressly identified as a physical product, KeyRiva products are generally delivered electronically.

Delivery may occur through email, customer account, order page, download page, WhatsApp, activation portal, publisher account or another method stated in the order.

Customers are responsible for providing accurate contact information and checking spam, junk and promotions folders.

13Delivery Times

Some products may be delivered automatically after payment while others may require manual verification or fulfilment.

Delivery times shown on the Website are estimates unless expressly guaranteed. Delays can occur due to payment verification, technical issues, publisher systems, supplier delays, stock synchronization or security screening.

14Physical Products

Where a listing expressly includes a DVD pack, box pack, license card or other physical product, additional shipping conditions may apply.

Customers must provide a complete and accurate delivery address. Shipping timelines may be affected by courier operations, holidays, weather or regional service limitations.

15License Activation

A software license key is not itself the underlying software. Customers may need to obtain and install the appropriate software through the publisher or another lawful distribution channel.

Activation issues resulting from incompatible editions, unsupported systems, hardware changes or failure to follow instructions do not necessarily mean the supplied license is defective.

16License Types & Restrictions

Different licenses may have different rights and restrictions. A product may be device-bound, account-bound, subscription-based, transferable or non-transferable, activation-limited or region-specific.

The applicable product listing and publisher licensing terms govern the permitted use of each product.

17OEM & Device-Bound Products

Where a product is identified as OEM or device-bound, it may become associated with the first activated computer. Significant hardware replacement may affect activation.

Unless expressly stated otherwise, KeyRiva does not guarantee indefinite transfer of OEM or device-bound licenses between devices.

18Subscriptions & Time-Limited Products

Where a product carries a stated subscription or validity period, access is supplied for that period according to the applicable product conditions.

Expiration of a correctly supplied fixed-term subscription after its disclosed period does not constitute a product defect.

19Meaning of “Lifetime”

Where “Lifetime” is used, it refers to the intended licensing model of that particular product. It does not mean the lifetime of the purchaser, KeyRiva, a device or a guaranteed number of calendar years unless expressly stated.

Software availability can be affected by publisher lifecycle policies, activation infrastructure, operating-system changes and hardware compatibility.

20Account-Based Products & Credentials

Some products may be supplied through account-based access. Customers must protect provided credentials and change passwords when instructed.

Credentials must not be intentionally shared beyond the users or devices permitted under the purchased plan.

21Cloud Storage & Customer Data

Where a third-party product includes cloud storage, customers should maintain an independent local or external backup of important files.

A software subscription or account should not be treated as the sole permanent storage location for irreplaceable information.

22Software Publisher Changes

Third-party publishers control their software, activation systems, account infrastructure, APIs, features, updates and product lifecycle.

KeyRiva cannot control independent publisher decisions. This provision does not permit KeyRiva to intentionally supply a materially different product from the product purchased.

23Updates & Upgrades

A license for one software version does not automatically include future major versions unless expressly stated in the applicable listing.

24Support Services

KeyRiva may provide reasonable assistance with order delivery, activation, downloads and product-specific issues.

Support does not constitute unlimited managed IT service. Where an optional paid support service is offered, its applicable charge should be disclosed before the service is performed.

25Remote Assistance

Where customers voluntarily request remote technical assistance, they authorize access only for the agreed troubleshooting purpose.

Customers should close confidential files, banking applications and unrelated sensitive information before remote assistance begins and may terminate a remote session at any time.

26Refunds, Returns & Replacements

Digital products can often be consumed, revealed, assigned, activated or copied immediately after delivery. Refund and cancellation eligibility may therefore differ from physical goods.

Eligibility is determined by our Refund Policy, applicable product terms, product status and applicable law.

Customers experiencing a genuine issue should promptly contact support. Reasonable diagnostic evidence, such as an error message, screenshot or activation result, may be requested.

Nothing in these Terms removes statutory remedies available to consumers where they legally apply.

27Situations That May Not Constitute a Product Defect

• Ordering the wrong edition or product.
• Using an unsupported operating system.
• Attempting activation beyond the permitted device limit.
• A product already being successfully activated or consumed.
• Changing your mind after delivery of a usable digital product.
• Attempting to transfer an OEM product contrary to its conditions.
• Failure to follow applicable installation or activation instructions.

Each genuine support case may nevertheless be reviewed according to its individual circumstances.

28Warranty & Replacement Periods

Any KeyRiva warranty or replacement commitment applies for the period specifically stated on the relevant product page, order communication or applicable policy.

Different products may carry different warranty periods. A warranty associated with one product should not be assumed to apply to another.

29Reseller & Wholesale Purchases

KeyRiva may offer special pricing and purchasing facilities to resellers, bulk buyers and business customers.

Reseller pricing, minimum quantities, replacement conditions and other commercial terms may differ from retail orders.

Resellers are independently responsible for their relationships with their own customers, including advertising, promises, invoices, taxes, support and compliance.

A reseller must not falsely represent itself as KeyRiva or as an authorized representative of a third-party publisher merely because it purchases through KeyRiva.

30Prohibition on Unauthorized Resale

Purchasing from KeyRiva does not automatically grant permission to reproduce, sublicense, redistribute or commercially exploit third-party software where the applicable license does not permit such activity.

31Product Quantity & Fair Use

Reasonable order limits may be imposed because of availability, publisher restrictions, fraud prevention, reseller allocation or payment risk.

Attempts to bypass applicable limits using multiple accounts, identities or payment methods may result in review.

32User Accounts

Customers are responsible for maintaining the confidentiality of their KeyRiva account credentials and for providing accurate account information.

Please notify KeyRiva promptly if you reasonably believe your account has been compromised.

33Prohibited Conduct

Users must not engage in fraud, impersonation, payment abuse, credential theft, malicious activity, unlawful redistribution, copyright infringement, security bypassing, malware distribution, unauthorized system access or fabricated support/replacement claims.

Users must not falsely claim affiliation with KeyRiva or use KeyRiva branding in a deceptive manner.

34Security & Fraud Monitoring

KeyRiva may use reasonable security measures including transaction risk analysis, rate limiting, login monitoring, fraud screening, security signals and manual verification.

No internet-connected system can be guaranteed to be completely immune from all cybersecurity threats.

35Suspension or Termination

KeyRiva may restrict or suspend accounts where reasonably necessary because of fraud, unlawful activity, security threats, material violation of these Terms or misuse of services.

Where legally required, customers retain applicable rights concerning previously paid and unfulfilled valid orders.

36Website Intellectual Property

Except for third-party material belonging to its respective owners, KeyRiva branding, original graphics, layouts, text, code and other original Website materials are protected by applicable intellectual property laws.

Substantial portions of original Website content may not be copied, cloned or commercially republished without authorization except where permitted by law.

37Product Trademarks

Third-party software names and trademarks remain the property of their respective rights holders. Their appearance on KeyRiva does not imply ownership by KeyRiva.

Rights holders with legitimate intellectual-property concerns may contact support@keyriva.com.

38Third-Party Websites & Services

KeyRiva may link to publisher websites, payment providers, download resources or other independent services.

KeyRiva does not control all third-party services. Customers should review the applicable third-party terms and privacy notices when using them.

39Website Availability

We aim to maintain reliable Website availability but cannot guarantee uninterrupted operation.

Temporary downtime may occur due to maintenance, hosting issues, security incidents, software failures or circumstances beyond reasonable control.

40No Professional Advice

Information concerning software selection, installation, compatibility or licensing is intended as general purchasing and technical assistance and does not constitute legal, tax, accounting or other regulated professional advice.

41Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website itself is provided on an “as available” basis.

We do not guarantee that every Website feature will always operate without interruption or technical error.

This disclaimer does not exclude express product commitments or rights that cannot lawfully be excluded.

42Limitation of Liability

To the maximum extent permitted by applicable law, KeyRiva will not be responsible for indirect, incidental, special or consequential losses arising solely from circumstances reasonably outside our control.

Nothing in these Terms excludes liability where exclusion would be unlawful or restricts mandatory consumer rights.

Where liability can legally be limited, KeyRiva's aggregate contractual liability relating to a particular product will ordinarily not exceed the amount actually paid for that product, except where applicable law requires otherwise.

43Customer Data & Privacy

Personal information is handled according to our Privacy Policy and applicable law.

Information may be processed where reasonably necessary for account creation, fulfilment, customer support, payment reconciliation, security, fraud prevention and communications.

44Transactional Communications

Customers may receive communications necessary to provide requested services, including order confirmations, payment notifications, invoices, delivery information, security alerts, password-reset messages, support responses and product instructions.

45Marketing Communications

Where legally permitted and subject to required consent or another lawful basis, KeyRiva may send promotional information regarding products, offers and relevant updates.

Promotional emails will provide an unsubscribe mechanism where required. Opting out of marketing does not prevent necessary transactional or security communications.

46Reviews & User-Submitted Content

Customers must not submit illegal, defamatory, deceptive, infringing, malicious or fabricated content.

Where content is voluntarily submitted for publication, KeyRiva may exercise rights reasonably necessary to display and moderate that content subject to applicable law.

47Coupons, Discounts & Promotions

Coupons, discounts, free gifts and promotional offers may carry eligibility and expiry conditions.

Unless expressly stated otherwise, promotional benefits cannot necessarily be combined or retrospectively applied to previously completed purchases.

48Wallet, Store Credit & Account Balance

Where KeyRiva provides wallet, cashback or store-credit functionality, the balance is governed by the specific terms applicable to that facility.

Unless expressly identified otherwise, promotional store credit is not a bank deposit or general-purpose payment instrument and may be restricted to eligible purchases from KeyRiva.

49Force Majeure

KeyRiva will not be treated as having breached an obligation solely because performance was delayed or prevented by circumstances reasonably outside our control, including major infrastructure failures, natural disasters, government restrictions, widespread cyber incidents or third-party payment/platform outages.

50Indemnification for Business Misuse

To the extent permitted by law, business users and resellers may be responsible for losses or claims caused by their unlawful use of KeyRiva, violation of third-party rights, fraud, unauthorized redistribution or material breach of these Terms.

This provision does not penalize an ordinary consumer for exercising a legitimate statutory right or making a genuine complaint.

51Complaints & Grievance Resolution

We encourage customers to contact us promptly regarding genuine order, payment, delivery, activation, privacy or account concerns.

Please provide your order number and sufficient information for our support team to identify and investigate the issue.

Email: support@keyriva.com
WhatsApp: +91 80587 07580

52Governing Law

These Terms are governed by the laws of India without prejudice to mandatory consumer rights or jurisdictional rights available under applicable law.

Nothing in these Terms is intended to prevent an eligible consumer from approaching a competent consumer commission, regulatory authority or court where applicable law provides that right.

53Severability

If any provision is held invalid or unenforceable by a competent authority, it will be interpreted or limited to the minimum extent necessary where legally possible. The remaining provisions will continue in effect.

54No Waiver

Failure by KeyRiva to immediately enforce a provision does not automatically constitute a permanent waiver of that provision or any other right.

55Assignment

Customers may not transfer rights relating to a software license where applicable product or publisher terms prohibit transfer.

KeyRiva may reorganize or transfer operation of its Website or business subject to applicable law and existing customer obligations.

56Entire Agreement

These Terms, together with the applicable product page, Refund Policy, Privacy Policy, order confirmation and expressly incorporated product or reseller terms constitute the applicable agreement regarding the transaction.

Mandatory law takes precedence where applicable.

57Changes to These Terms

KeyRiva may update these Terms to reflect changes in services, products, security practices, technology, business operations or applicable law.

The current version will be published on this page with an updated “Last Updated” date. Changes will not unlawfully remove rights already accrued under completed transactions.

58Electronic Acceptance

Checking an acceptance box, creating an account, submitting an online order or otherwise clearly indicating acceptance may constitute electronic acceptance of these Terms to the extent recognized by applicable law.

Customers are encouraged to retain relevant order confirmations and product information for their records.

59Contact KeyRiva

For questions concerning these Terms, orders, products or customer support, please contact KeyRiva using the details below.