Shipping & Delivery Policy
This Shipping & Delivery Policy explains how KeyRiva fulfils digital software orders and selected physical products, including software box packs, DVDs, license cards and other products that may require courier delivery.
Please enter your complete and correct shipping address, PIN code, recipient name and active mobile number carefully during checkout. If you notice any incorrect or incomplete shipping information after placing your order, contact KeyRiva immediately through WhatsApp Support at +91 80587 07580. Address changes cannot be guaranteed once an order has been packed, handed to the courier or dispatched.
01 Scope of This Policy
This Shipping & Delivery Policy applies to orders placed through KeyRiva.com.
It covers both electronically delivered products and selected physical products that require shipment to the delivery address provided by the customer.
This Policy should be read together with our Terms of Use & Conditions, Returns & Refund Policy, Privacy Policy and any product-specific delivery information displayed before purchase.
02 Types of Delivery
KeyRiva products may be fulfilled through digital delivery or physical courier delivery depending on the product purchased.
License keys, activation information, subscriptions, account-based products, downloads and other digital products may be delivered by email, WhatsApp, customer account or another stated electronic method.
Selected box packs, DVDs, physical license cards, packaged software and other specifically identified physical products may be dispatched through a courier or logistics service.
The delivery method applicable to a particular product may be stated on its product page, order information or delivery communication.
03 Digital Product Delivery
Most products available through KeyRiva are digital products and therefore do not require physical shipping.
After successful payment and any necessary order verification, digital products may be supplied through one or more of the following methods:
- Email sent to the address provided during checkout.
- WhatsApp message sent to the customer-provided mobile number.
- Order details or download information inside the customer's account.
- License or activation information displayed through the Website.
- Account-based entitlement or subscription assignment.
- Another electronic delivery method stated for the relevant product.
No courier or physical shipping is required for a product identified and supplied as digital-only.
04 Digital Delivery Time
Many KeyRiva digital orders are designed to be fulfilled promptly after successful payment.
However, an immediate or fixed delivery time is not guaranteed for every product or every order.
Delivery time can depend on product availability, payment confirmation, order verification, stock status, supplier or publisher systems, technical conditions and whether manual fulfilment is required.
05 Manually Fulfilled Products
Certain KeyRiva products require manual processing by our support or fulfilment team.
Manual processing may include checking stock, verifying the order, preparing license information, creating or assigning an entitlement, checking product details or completing another fulfilment step that cannot be performed automatically.
Manually fulfilled products will ordinarily be processed during KeyRiva's applicable working/support hours.
An order placed outside working hours may therefore remain pending until the team resumes operations.
06 Out-of-Stock & Temporarily Unavailable Products
In rare cases, a product shown on the Website may become temporarily unavailable or require additional time to replenish.
This can occur because of stock synchronization delays, high demand, supplier availability or other operational circumstances.
If an ordered product is temporarily out of stock, fulfilment may be delayed while stock is arranged.
Where KeyRiva is ultimately unable to fulfil a paid order, the matter will be handled in accordance with our Returns & Refund Policy and applicable law.
07 Orders Placed Outside Support / Working Hours
Some digital orders may continue to be delivered automatically outside normal support hours where automated fulfilment is available.
However, if an order requires manual action, technical verification, stock confirmation or assistance from our team, it may be processed during the next available working period.
Customers should therefore not assume that every order placed at night, on a holiday or outside active support hours will be manually fulfilled immediately.
08 Customer Delivery Information
Customers must provide accurate information necessary to fulfil their orders.
Depending on the product, this can include:
- Correct full name.
- Active email address.
- Correct mobile / WhatsApp number.
- Complete billing information.
- Complete shipping address for physical orders.
- Correct PIN/postal code.
- Any product-specific information required for fulfilment.
KeyRiva is entitled to rely on information supplied by the customer during checkout unless the customer promptly informs us that it is incorrect.
09 Delivery by Email
Where a product is delivered by email, the customer is responsible for providing a valid and accessible email address during checkout.
Customers should check their inbox as well as spam, junk, promotions or other filtered folders if a delivery message is not immediately visible.
The customer should also ensure that their mailbox is able to receive messages and is not full or otherwise inaccessible.
10 Delivery Through WhatsApp
Where appropriate, KeyRiva may provide order or delivery information through the WhatsApp number associated with the order.
Customers should provide an active WhatsApp-capable number where this delivery method is required or expected.
Information sent to the customer-provided number may be treated as delivered to the contact information supplied with the order, subject to the circumstances and applicable law.
Customers should immediately notify KeyRiva if the mobile or WhatsApp number entered during checkout is incorrect.
11 Physical Box Packs & Courier Delivery
Selected KeyRiva products may be physical products requiring courier delivery.
These may include specifically listed:
- Software box packs.
- DVD or installation-media packs.
- Physical license-key cards.
- Retail/OEM packages.
- Other physical products expressly identified on the Website.
Such products may be shipped using an appropriate courier, postal or logistics provider selected for the destination and order.
12 Complete & Correct Shipping Address
For every physical order, the customer must carefully enter a complete and accurate shipping address during checkout.
The shipping address should include, where applicable:
- Recipient's full name.
- House, flat, shop or building number.
- Street, road, area or locality.
- Nearby landmark where helpful.
- City or town.
- District and state.
- Correct PIN/postal code.
- Active mobile number.
13 Incorrect or Incomplete Shipping Details
If you discover that your shipping address, PIN code, recipient name or mobile number is incorrect after placing an order, contact KeyRiva immediately.
The fastest recommended method is:
When contacting us, provide your order number and the corrected information.
We will make reasonable efforts to update the information if the order has not yet reached a stage where the shipping information can no longer be changed.
14 Address Changes After Dispatch
Once a physical parcel has been packed, manifested, handed over to the courier or dispatched, KeyRiva cannot guarantee that the shipping address can be changed.
Whether a change can be made after dispatch depends on the courier's systems, policies, parcel location and operational capabilities.
If an incorrect address supplied by the customer results in failed delivery, return-to-origin, redirection or re-shipping, additional charges may apply where permitted by law.
15 Physical Shipping Timeframes
Any courier-delivery estimate displayed or communicated by KeyRiva is an estimate unless expressly stated otherwise.
Actual delivery time may depend on:
- Destination.
- Courier network.
- Product availability.
- Dispatch time.
- Weekends and public holidays.
- Weather or transport disruptions.
- Remote-area serviceability.
- Local operational conditions.
- Events outside KeyRiva's reasonable control.
Courier transit time begins after dispatch, not necessarily at the moment the customer places the order.
16 Tracking Information
Where tracking is available for a physical shipment, KeyRiva may provide a tracking number, courier name or tracking information after dispatch.
Tracking updates are generated by the courier and may not always appear immediately after the shipment is handed over.
A short delay between dispatch and the first tracking scan does not necessarily mean that the parcel has not been shipped.
17 Courier & Logistics Delays
After a physical order is handed to a courier, transit is partly dependent on the courier's network.
KeyRiva will provide reasonable assistance with genuine shipping issues, but cannot guarantee that a third-party courier will never experience a delay.
Possible causes include transportation disruption, weather, service interruptions, destination restrictions, public holidays, incorrect address information or circumstances beyond reasonable control.
18 Failed Delivery Attempts
The customer should ensure that the recipient can be contacted at the mobile number supplied and that someone is reasonably available to receive a physical shipment.
If a courier cannot complete delivery, it may make another attempt, contact the recipient, hold the parcel at a local facility or return the shipment according to its procedures.
Where a parcel is returned because of an incorrect customer-provided address, unreachable recipient or repeated failed delivery, re-shipping may require payment of additional shipping charges where applicable.
19 Refused or Unaccepted Parcels
A customer should not refuse a correctly shipped physical order without first contacting KeyRiva.
Refusal of a parcel does not automatically create a right to a refund, particularly where the product contains a software license, activation code or other item subject to special return restrictions.
Any returned shipment will be assessed under the Returns & Refund Policy and applicable law.
20 Damaged or Tampered Physical Packages
If a physical package appears materially damaged, opened or tampered with at the time of delivery, customers should document its condition as soon as reasonably possible.
Please contact KeyRiva promptly and provide:
- Order number.
- Photographs of the outer package.
- Photographs of the shipping label.
- Photographs of any damaged contents.
- A brief description of the issue.
Do not unnecessarily expose, redeem or activate a license code from a product you intend to report as damaged where avoiding use is reasonably possible.
21 Lost or Missing Courier Shipments
If tracking indicates an unusual delay or a physical parcel appears to have been lost in transit, contact KeyRiva so that the shipment can be reviewed with the courier.
A parcel should not automatically be considered lost merely because it has exceeded an estimated delivery date.
Where the courier confirms a genuine loss, KeyRiva will determine the appropriate resolution in accordance with the order circumstances, our Returns & Refund Policy and applicable law.
22 Shipping Charges
Any applicable shipping or delivery charge for a physical product may be displayed during checkout, included in the product price, provided as part of a specific offer or otherwise communicated before the order is completed.
Charges can vary depending on product type, quantity, destination, courier availability and shipping method.
Digital-only products normally do not require physical courier charges unless expressly stated otherwise.
23 Payment Confirmation & Order Verification
Delivery or dispatch may begin only after KeyRiva receives successful payment confirmation and completes any verification reasonably required for the order.
Orders flagged for unusual payment activity, inconsistent information, security review or fraud-prevention checks may require additional verification before fulfilment.
Such review is intended to protect customers, KeyRiva and payment systems from unauthorized transactions and fraud.
24 Incorrect Email, Phone or WhatsApp Information
The customer is responsible for entering an accurate email address and telephone/WhatsApp number during checkout.
If incorrect information is provided, delivery communications may be delayed or sent to the information entered with the order.
If you identify an error, contact KeyRiva immediately so we can attempt to correct the order before delivery.
25 Order Status & Processing
An order may display statuses such as processing, on hold, completed, pending payment or another relevant WooCommerce/order status while fulfilment is taking place.
A processing or on-hold status does not necessarily indicate a failed order.
Certain products may remain in processing while stock, payment, technical information or manual delivery is being prepared.
26 Delivery Records & Evidence
KeyRiva may maintain reasonable records relating to order fulfilment, including delivery emails, order-status records, digital-delivery logs, support communications, courier tracking information and other relevant transaction records.
Such records may be used for customer support, delivery verification, fraud prevention, payment disputes and other legitimate business or legal purposes in accordance with our Privacy Policy.
27 Digital Product Not Received
If you believe a digital order has not been received, first check:
- Your email inbox.
- Spam or junk folder.
- Promotions/updates folders.
- Your KeyRiva account/order details where applicable.
- Your WhatsApp messages.
- Whether the email address and phone number on your order are correct.
If delivery information is still unavailable, contact KeyRiva with your order number.
Our team can review the order status and resend or otherwise assist with delivery where appropriate.
28 Wholesale, Reseller & Bulk Orders
Large reseller, wholesale or bulk orders may require additional processing time depending on quantity, stock availability and fulfilment method.
Bulk orders may be delivered in one batch or multiple batches where appropriate and agreed or reasonably required for fulfilment.
Customers placing time-sensitive bulk orders should confirm availability with KeyRiva before relying on a specific delivery deadline.
29 Shipping, Returns & Refunds
Delivery and refund eligibility are separate matters.
For digital products, once a license key, activation code, subscription, account credential or other digital entitlement has been successfully delivered or made available, change-of-mind refunds are generally not available.
Selected products may qualify for exchange or replacement in accordance with the KeyRiva Returns & Refund Policy.
Physical products are subject to the applicable physical-product return conditions, particularly where packaging has been opened or a software license or activation code has been exposed.
Nothing in this Shipping Policy is intended to remove any mandatory consumer remedy that cannot lawfully be excluded.
30 Contact KeyRiva About Delivery
If you entered incorrect shipping information, have not received a digital order, need a delivery update or have a courier-related issue, please contact KeyRiva.
For faster assistance, include your order number and the email address or mobile number used with the order.
WhatsApp: +91 80587 07580
Email: support@keyriva.com
Website: KeyRiva.com
Need Help With Your Delivery?
Entered an incorrect address? Haven't received your digital product? Have a question about a box-pack shipment? Contact KeyRiva support with your order number and we'll review the order.
Most KeyRiva products are digital and may be delivered electronically after successful payment and verification. Some products require manual processing and may be fulfilled only during active working hours. Selected physical box-pack products are shipped by courier, so customers must provide complete and accurate shipping information during checkout and contact KeyRiva immediately if any detail is incorrect.